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~ Oct8ne ~

to the departments we create in the chat panel. So, depending There are a lot of chats on the market; what made you
on the query, the bot redirects to one department or another. decide on Oct8ne and stay with them?
Then, conversations are assigned to agents automatically, “When we found out about Oct8ne in 2017, we saw a tool that
starting with the one who has the least activity at that time.” met all our needs and whose technology fully fit with L’Oreal.
In addition to Oct8ne being amazing on a technological level,
“The chat is very comfortable”, adds Sofia, “You can choose we value that there’s a team behind that technology that makes
which agent from whom you want to receive conversations our brainstorming ideas a reality. Furthermore, they explain
about a certain type of product or brand, so the system assigns things to us in layman’s terms, which is no small feat in the
the skin expert “WE DON’T PLAN ON CHANGING TO digital world because
or the hair expert it’s often difficult
these questions ANY OTHER CHAT TOOL BECAUSE IT HAS to understand each
automatically.” other and easy to get
EVERYTHING THAT ANY SMALL, MEDIUM confused.
The pandemic led to
a change in thinking OR LARGE COMPANY COULD NEED.” “We don’t plan
because many brands on changing to
have started using any other chat
the resources from tool because it has The leading delivery platform
the physical store, those that know the product best and can everything that any small, medium or large company could
best sell it, to serve in the online store. However, L’Oreal has need.”
been a pioneer in launching this project that deals with its Your one-stop solution
agents in third-party stores. Going forward, are you planning on integrating with
messaging channels like WhatsApp?
Was installing the chat difficult with various This is a project we started some time ago and one we plan to
e-retailers? activate soon, especially to reach a larger audience that may not for parcel shipping
No, Marc confirms, the installation process is like any “normal” have a computer but still needs that personalised service and
installation, with the difference being that we insert the code can use their mobile phone. ••
across Europe
only on pages you want the chat to appear.

At Seven Senders, we’ve set out to revolutionize Our one-stop solution platform takes care of
cross-border delivery by connecting online all your shipping needs and manages the

retailers to a network of 100+ premium complexity of cross-border shipping, so you
carriers Europe-wide for fast, affordable, and can unlock the potential of the European

customer-centric end-to-end parcel delivery. e-commerce market.

Let’s connect • sevensenders.com

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