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~ Active Ants ~

not only make a purchase faster, but they are also more likely abandon their order. Worse, after a bad return experience, 75
to return to you. to 100 per cent of customers do not return, Washington and
Lee University researched.
So customers prefer not to have to download and print a form
first. If you place your fulfilment with Active Ants, return This past holiday season, you probably welcomed a lot of first-
labels are already included in every package. In addition, time buyers. You don’t want to scare them off but rather turn
your customers can easily register their shipment via an them into loyal customers. After all, a long-term customer
online portal. Moreover, as a seller, you can track the parcel relationship brings in more money. Returning buyers not only
in real-time. So you are always aware of where an order is in order more often but also for higher amounts. A customer-
the return process. Thanks to Active Ants’ Multi-Warehouse focused return policy contributes significantly to these
solution, it is even possible for your international customers to earnings.
send their parcel to Active Ants’ nearest E-fulfilment centre.
This not only saves time but also shipping costs. Streamline your returns with Active Ants
You can make your returns process easier with Active Ants.
By far, most costs of a return are incurred during the handling With our robotised warehouse, order-picking errors are
process. This costs webshops over 10 euros per returned parcel. now a thing of the past. And with our wrapping machines,
So you also want to get rid of this as soon as possible. Because your products remain protected even without padding. Via
the faster a product is checked and processed, the fewer costs our returns portal, customers can also register a shipment
you incur and the sooner you might be able to sell it again. quickly and easily, keeping you informed in real-time. Then
But then you need time and staff for this. At Active Ants, you our employees are ready to quickly accept, check and re-stock
can outsource this whole process. We have staff ready to look your returns. This way, you not only reduce the return stack
at the items, repackage them if necessary and put them back but also ensure that customers keep coming back to you. ••
in stock.

75-100 per cent do not return when return experience
is poor
It is true that prevention is better than a cure, but you also
don’t want to make returns too difficult for customers. A
strict policy will not so much reduce your returns, but it will
reflect negatively on your webshop. Visitors are more likely to

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