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~ Coffee Corner ~

offee or tea? When and how? wherever their markets may be. It’s that simple!
Definitely coffee. I really enjoy a good cup of coffee
Cand can drink it all day long. And of course, for my How would you describe DSV’s approach to
home office, I order my coffee beans online. understanding and meeting the unique needs of
businesses, regardless of industry and size?
Can you tell us a bit about DSV and yourself? DSV is in a strong position where it currently serves both industry
DSV is a large global logistics services provider with leading large enterprise merchants as well as smaller and mid-
solutions in air & sea freight, road groupage transportation as sized ones in many different markets. This experience provides the
well as contract logistics and warehousing. The company has company with a strong foundation in its e-commerce operational
strong ambitions in the global e-commerce arena, and I have capabilities, and we have established internal processes and
been on board since 2021 to help achieve these goals. My platforms to assure this expertise is available in all markets.
background in e-commerce is broad, ranging from logistics
to customer service, payments, and frontend operations. I live How does DSV incorporate environmental
in the eastern part of The Netherlands, though since I have considerations into its supply chain solutions to help
a global responsibility, can be found at Schiphol on a regular businesses reduce their carbon footprint and achieve
basis. their sustainability goals
As one of the world’s largest transport and logistics providers,
What are the key features of DSV that distinguish you DSV has a strong focus on ensuring responsible and sustainable
from other logistics platforms in the market? business practices everywhere we operate. Recognising our
The e-commerce logistics market is particularly fragmented role in the industry, we are firmly committed to playing an
and is characterized by many different types of players. These important role in enabling the change that is necessary to reach
range from the traditional global 3PL’s and e-commerce net-zero emissions in our industry as well as in our business. To
platforms such as Amazon and Alibaba, to typically smaller deliver on this responsibility, we have committed to reaching
e-commerce fulfilment companies that are many times net-zero emissions across our operations by 2050. Our Green
technology driven. DSV is positioning itself as a strong Logistics solutions offer our customers specific decarbonisation
player in this industry with the clear five-to-ten-year vision solutions that a range from CO2 reporting, strategic supply chain
that the e-commerce logistics markets will increasingly be optimisation, sustainable warehousing, to sustainable fuels and
characterized by efficiency of operations, proximity to end- carbon offsetting.
user markets as well as personalization. For DSV, this means
we distinguish ourselves by being: Lastly, how do you envision the future of cross-border
e-commerce, and how does DSV plan to stay at the
1. A leading 3PL supporting merchants of all sizes forefront of industry trends?
with both customized and tailored services as well as As mentioned earlier, we strongly believe the e-commerce logistics
productized and standardized capabilities; markets will increasingly be characterized by efficiency, proximity,
2. A true global player with presence in more than and personalization. In all these aspects, DSV has organized
50 countries, providing local knowledge as well as itself in such a way it can stay at the forefront of these trends. For
scalability; instance, our centralized warehouse automation teams work with
3. An independent partner for our merchants when it many different market leaders around the world and are always
comes to last mile services; deploying and testing new options and functions. Our systems,
4. The partner that can support its clients by efficiently people and processes are designed and setup in such a way that
replenishing inventory locations using DSV’s Air we stay relevant in the e-commerce logistics industry, today and
&Sea and Road networks. tomorrow! ••

Can you tell us about how DSV makes cross-border
selling easier and more frictionless for merchants?
There is no such thing as one size fits all in the e-commerce
space. For some merchants, increasing speed of delivery
will be most important while for others, efficiencies and
warehouse automation may be on the top of their agenda. For
DSV, this means we aim to offer an infrastructure that is as
relevant as possible for as many merchants as possible. This
may range from operating efficient linehauls and/or multi-
inventory locations for our clients to our standardized or
customized warehouse automation services and solutions. Most
important for us is that our clients find in DSV a trustworthy
e-commerce logistics partner, so they can focus on selling,

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