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September 2016

Positive customer reviews lead to more returns
Positive customer reviews raise customer expectations. Sometimes to an extent where the actual product can only be a disappointment- and thus be returned. The more positive online reviews a product...
September 9, 2016
Expensive returns perceived as barrier to cross-border shopping
Consumers are hesitant to buy online across borders if the return costs are too high. This is evident from a survey amongst over 2400 consumers across the U.K., France, Spain,...
September 7, 2016
Don’t get left behind… Here’s how consumers are shopping online in 2016
A contribution of our partner eCommerce EXPO After the digital demise of retail giant BHS, it’s vital you meet the needs of today’s digital shoppers. As for the first time in history, more shoppers...
September 5, 2016
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