The innovative Add to cart & Check-out button turns the agent into a personal shopper, who can proactively help the customer throughout the whole purchase process. These functionalities together with the browsing history of the customer, helps the agent to implement cross-sale and up-sale techniques, boosting conversion and reducing cart abandonment.
As mentioned above, Oct8ne has also developed a chatbot, which makes this tool the perfect combo to increase sales: while agents focus on selling, the chatbot can answer frequent questions, guide customers toward the product they are looking for, providing info about order status, store locator, shops opening hours, etc always giving the possibility to the customer to be transferred to an agent if necessary.
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