Oct8ne

Oct8ne-3

Oct8ne was founded in the USA and after few years the headquarters moved to Barcelona. Oct8ne is actually one of the leading companies in customer service tools within the Spanish Market and is growing its presence in other European countries and LATAM. Oct8ne is the first hybrid chat (Livechat and Chatbot) with visual support that also integrates the e-commerce catalog, with the aim to increase conversion. This visual support (coviewer) allows agents and customers to see images and videos of products in real-time and interact with them.

The innovative Add to cart & Check-out button turns the agent into a personal shopper, who can proactively help the customer throughout the whole purchase process. These functionalities together with the browsing history of the customer, helps the agent to implement cross-sale and up-sale techniques, boosting conversion and reducing cart abandonment.

As mentioned above, Oct8ne has also developed a chatbot, which makes this tool the perfect combo to increase sales: while agents focus on selling, the chatbot can answer frequent questions, guide customers toward the product they are looking for, providing info about order status, store locator, shops opening hours, etc always giving the possibility to the customer to be transferred to an agent if necessary.

Many e-commerce visitors feel frustrated during their online experiences, as they need somebody to guide them in order to find what they are looking for, or to help them decide between similar products. Also, they often feel cheated by not having found the necessary information before making a purchase.

Based on this problem Oct8ne began to look for an interactive solution between the seller and the buyer, which would allow them to see exactly the same thing in a communal space, the Coviewer, something which doesn’t exist in the current market.

Oct8ne also encourages an increase in sales of all types of products, not only commodities, as it gives the seller the same opportunities as if they were a seller on the street, converting visitors to buyers more efficiently.

Partner News

Oct8ne expands its customer service channels with WhatsApp and Facebook Messenger
Customers are getting more and more demanding, meaning customer service continues to evolve each day to adapt to new client needs. When the need for immediacy arose, companies promoted livechats...
June 14, 2021
Oct8ne introduces its new chatbot model to increase sales
Its configuration is very simple and completely customizable for each business.It integrates with APIs to automate any administrative process.47% of users who make purchases online would be willing to do...
April 13, 2021
The advantages The Art Company gets from Oct8ne’s chatbot
Automatisation in e-commerce is a very important and frequently discussed topic and, with the increasing implementation of chatbots, the way we interact with customers has changed drastically. Applying automatisation to...
January 26, 2021
Why your live chat needs visual support to offer outstanding customer service
Offering excellent customer service is mandatory in every business. Despite the product or service you sell in your e-commerce business, despite how much you optimize the UX of your web,...
January 21, 2021
How visual customer service turns e-commerce into a success story: Four examples with real data
The goal of any e-commerce business is to sell, but the real purpose of a good e-commerce business is to boost sales continually. It makes sense to think that the...
January 14, 2021
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