Intershop and Signifikant will be hosting a free webinar on how to improve customer retention, entitled Leveraging the aftermarket to improve customer retention. This webinar will be live on date November 23, starting at 11:00 CET. The language of the webinar will be English. REGISTER NOW FOR FREE! This webinar is free and accessible to everyone, which turns
How customers value delivery
Shoppers say the cost and speed of delivery are the two of the most important factors that they take into account when buying online. However, a significant minority would consider slower delivery and paying more in order to make their delivery more sustainable, according to InternetRetailing. The Ecommerce Delivery Benchmark Report 2021 questioned 10,000 shoppers in five
Customers are often dissatisfied
Customers are becoming increasingly dissatisfied. This comes as companies worldwide notice that customer service is becoming more important. That might sound odd, as companies are paying more attention to customer experience and customer satisfaction. However, that mismatch offers opportunities. Recent research from Zendesk confirms a trend that has been noticeable in the
Zalando: Care for Customers and Partners
This article previously appeared in Cross-Border Magazine Nr.4, October 2017 Berlin – a blooming and friendly city – building the future that does not forget about its past. It is the city of Zalando’s headquarters as well. We are meeting up to talk to Vice President Customer Satisfaction Lisa Miczaika and Vice President Logistics Products Jan Bartels, who will tell us about