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~ Oct8ne ~


            THIS IS HOW







            THE NEW







            OCT8NE






            CHATBOT







            WORKS











            Text: Beatriz Rojo // Photos: Oct8ne

            The evolution of artificial intelligence and automation offers us multiple resources and
            complements to reach people around the world, allowing companies to provide better
            experiences to customers.


                   he evolution of chatbots, for example, is one of   This is the new Oct8ne chatbot
                   the most promising trends in eCommerce. This   This new chatbot model works through automation
            Tadd-on offers you automation in aspects such     modules, which allow different conversations to be
            as customer service, in addition to reducing expenses,   connected. Thanks to the decision flow, the bot will guide
            streamlining work, and saving time for workers. These are   the customer to the solution they need, helping the user to
            tools based on artificial intelligence (AI) that are capable   make a final purchase decision.
            of simulating a conversation with a user in a totally natural
            language, through instant messaging applications, websites,   A 100% customisable chatbot
            telephones, or mobile applications. These provide solutions   As the company explains, “the bot’s conversations are fully
            to different questions in the same way as a human agent   customisable. Its configuration panel is quite simple, any
            would.                                            user without technical knowledge can customise their own
                                                              bot. It is only necessary to configure the answers and the
            Following this trend, Oct8ne, a company specialised in   diagrams, which connect with all the variables. Adapting
            visual customer service for eCommerce, has launched a new   them to the needs of your clients so that they move forward
            chatbot, with the aim of continuing to improve and always   in a logical and natural way.”
            offering the best customer experience. As we have already
            explained to you, chatbots help increase sales, improve   With the Oct8ne chatbot, any online business will be able
            customer service, and streamline procedures.      to clear up all the frequent doubts that arise in eCommerce:
                                                              delivery times, returns, or order tracking, among others.







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