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~ Oct8ne ~

Oct8ne chatbots offer preconfigured templates depending In short, a chatbot allows the customer service team to have
on the type of business. This way, any user will be able to more time to guide users who are about to check out. And
start working with a previously elaborated bot and not from this, too, gives them the opportunity to apply cross-selling
scratch. and up-selling techniques, strategies that always generate
more opportunities to improve sales.
Guide your clients to the solution they need
Another interesting functionality the chatbot offers is Visual support through Oct8ne livechat
that it allows the user to decide how to get to the solution Oct8ne has been innovating customer-service-oriented
they need through the various options presented to them. chat technologies for years. Thus, it has a live chat service
In addition, it is able to decide for itself within the flows that breaks the limitations of traditional customer service
according to the answers, specifications or context in which chats. It offers an innovative and unique co-viewing
the user is. technology that allows the client and the agent to see the
same panel displayed from the chat and allows sharing
They also include variables so that, within the same module, images and interacting while both are talking. This enriches
depending on the client’s response, it can guide them the experience for the client and allows the agent to better
towards one conversation or another. This is very useful understand how to help the customer.
for the bot to be able to decide, for example, whether to
advance a conversation when a user provides them with In this sense, last year, Oct8ne announced its integration
their order number correctly, or ask them to enter it again if with Zendesk to unify ticket management, lead generation,
the number is wrong. and personalised assistance on the same platform. With this
new connection, all Zendesk customers using Oct8ne can
Resolving your customers’ doubts automatically will allow manage their customers’ tickets in a much more streamlined
you to improve the customer experience and will have a way: they don’t need to leave the chat conversation because
positive impact on your sales. If a user immediately resolves all information will be automatically logged. That is to say,
their doubts, they can continue with the purchase process. agents will be able to open a new ticket to a user or consult
If, on the other hand, the user needs more leisurely advice, existing ones while having a conversation with them and
the bot will detect it and automatically transfer the chat to solving their doubts. ••
an available agent.

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