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Companies and consumers love to search and buy online. But when things get urgent or
complicated, they want to talk to someone. Not through mail, social media or a chatbot,
but direct contact. Sound of Data is specialized in the human voice. They help corporate
brands, media companies, and charities integrate voice into their customer journey so that
their customers can get assistance immediately with one phone call. Fast, easy and personal.
Anywhere in the world. Making people heard.

ompanies and brands can be contacted friendliness. They understand that optimal customer service
through various channels these days. distinguishes their brand from the competition and that
CShopping in stores has declined because of people are willing to pay extra for the service. They compete
COVID-19 regulations, so the importance of contact on quality and not on price.” On the other side are the
via telephone has increased. At a time when products companies that don’t provide maximum telephone support
and services are more and more interchangeable, for economic reasons. Thomas: “It is an important channel
providing optimal customer service gives companies because almost 75% of consumers lose interest when a
the opportunity to distinguish themselves. company does not have a telephone number on its website.”

Compete on quality Specialist in voice
“There are currently two trends: companies that communicate To optimally support companies and brands in their customer
‘call me’ and brands that send the signal ‘don’t call me’,” service, they also make sharp choices themselves. “Sound of
explains Thomas Hazelaar, Chief Technical Officer of Sound Data has been in business for more than 30 years and over
of Data. “Companies you can call choose optimal customer- time has come to specialize in the human voice. We provide

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