1 in 3 UK retailers don’t offer next-day delivery

July 28, 2021 by
Sanne Leenders
next-day delivery

While 45% of British consumers say that next-day delivery would make them more likely to shop with a merchant, 66% of retailers offer this kind of service. In addition, some retailers fail to meet consumers’ needs regarding free delivery. This retail expectation gap is examined by Brightpearl and Parcelhub. Their report shows that, still, many retailers do not offer what consumers are looking for.

The importance of free delivery

58% of consumers say that free delivery would make them more likely to shop with a retailer. Moreover, they would also be more willing to wait longer when delivery is free. Four in ten consumers even say they would wait for up to a week, with only 11% expecting free delivery on the same or the next day.

When it comes to paying for delivery, 45% of consumers say next-day delivery would make them more likely to shop with a retailer. For delivery within two days and for click-and-collect the share is at 22%.

34% of UK merchants do not offer next-day delivery

One might think that retailers would do something with their customers’ expectations. By enhancing their delivery offering they can attract and retain customers and thus increase sales. So far, 34% of UK merchants do not offer next-day delivery. Even though 73% think they are offering enough delivery options.

E-commerce has undergone a lot of changes

The world of e-commerce has undergone a lot of changes and new hurdles in the last year. Retailers need to invest in their order and delivery management to overcome the challenges. In addition to ensuring that they can be adaptable and flexible. As well as offering an experience after the buy button that matches the expectations of the consumer.

Tagged with:
2024 Leaders in Logistics Summit is bigger and better than ever!
Leaders in Logistics Summit is the event that brings together the global e-commerce, parcel delivery and postal ecosystem. Through unique insights, exclusive case studies, and innovation showcases, this event is where senior...
January 23, 2024
Temu has expanded its European delivery network
Temu has expanded its European delivery network through partnerships in Germany, Italy, Spain, and Portugal. The Chinese titan has announced that more logistic collaborations are planned to be revealed during...
November 29, 2023
Salesupply opens a new fulfillment center in France
Salesupply has added a new e-commerce fulfillment center in Lyon, France, to its global e-commerce fulfillment network. With this location of 15000m2, Salesupply adds highly requested extra volume in France....
November 28, 2023
Top crossmenu

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close