DHL lets Dutch consumers pick delivery spot around the house

October 5, 2020 by
Sanne Leenders

DHL Parcel has introduced a service in the Netherlands which lets consumers choose a delivery spot around the house. This way, the courier can still drop off the parcel when the consumer is not at home. The announcement follows after a successful pilot project in collaboration with a handful of online shops in selected cities. Since the first of October, the service can be used by all consumers in the Netherlands.

Collaboration with Wehkamp

This summer, DHL preformed the first test done with major online department store Wehkamp in the Netherlands. Its customers could choose to receive their order at an agreed location around the house. Customers were able to choose this new delivery option on the track-and-trace page and let their deliverer know where to drop the package, for example in the backyard, in an empty waste container, or in the garage.

Try to deliver in person first

The courier first calls the customer to deliver in person. If that does not work, the courier checks whether the "agreed location" indeed meets the requirements such as a dry place, not visible from the street and whether the package fits in that location.

Delivery to the agreed location has already been expanded to G-Star, HEMA, Just Brands (from PME Legend, Vanguard, Cast Iron), Zalando and Zooplus.

Tagged with:
Temu has expanded its European delivery network
Temu has expanded its European delivery network through partnerships in Germany, Italy, Spain, and Portugal. The Chinese titan has announced that more logistic collaborations are planned to be revealed during...
November 29, 2023
Salesupply opens a new fulfillment center in France
Salesupply has added a new e-commerce fulfillment center in Lyon, France, to its global e-commerce fulfillment network. With this location of 15000m2, Salesupply adds highly requested extra volume in France....
November 28, 2023
Salesupply opens a second fulfillment center in Spain!
Salesupply has expanded its services in Spain with a second e-commerce fulfillment center located in Madrid. Because of the increased demand for fulfillment closer to the end customer, a second...
May 12, 2023
Top crossmenu

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.