DHL Parcel has introduced a service in the Netherlands which lets consumers choose a delivery spot around the house. This way, the courier can still drop off the parcel when the consumer is not at home. The announcement follows after a successful pilot project in collaboration with a handful of online shops in selected cities. Since the first of October, the service can be used by all consumers in the Netherlands.
Collaboration with Wehkamp
This summer, DHL preformed the first test done with major online department store Wehkamp in the Netherlands. Its customers could choose to receive their order at an agreed location around the house. Customers were able to choose this new delivery option on the track-and-trace page and let their deliverer know where to drop the package, for example in the backyard, in an empty waste container, or in the garage.
Try to deliver in person first
The courier first calls the customer to deliver in person. If that does not work, the courier checks whether the “agreed location” indeed meets the requirements such as a dry place, not visible from the street and whether the package fits in that location.
Delivery to the agreed location has already been expanded to G-Star, HEMA, Just Brands (from PME Legend, Vanguard, Cast Iron), Zalando and Zooplus.