DHL saw its revenue increase due to e-commerce

March 10, 2021 by
Sanne Leenders

Deutsche Post DHL Group saw its revenue increase by 5.5% to €66.8 billion in 2020. After adjusting for portfolio and currency effects, organic revenue growth came in at an even more substantial 8.5%. The growth was primarily driven by the global e-commerce boom, which was a result of COVID-19. Ultimately, this led to considerably higher shipment volumes in the parcel and express business.

2020 was a challenging year

The logistic company‘s operating profit increased by 17.4% to over €4.8 billion in 2020. This clearly exceeds DHL’s previously adjusted earnings target of €4.1 to €4.4 billion.

“2020 was an exceptionally challenging year for Deutsche Post DHL Group. Our services were in demand more than ever. We not only posted record earnings, but also created 20,000 new jobs worldwide. This success didn’t come from nowhere. It is the result of years of hard work by our entire organization. We focused on our profitable core logistics businesses by consistently aligning our company towards e-commerce and investing in our logistics network and digitalization. This way we are strengthening our profitability and our resilience against global economic turbulence. Deutsche Post DHL Group is thus well positioned to continue growing profitably in the coming years”, said Frank Appel, CEO of DHL.

Sustainability commitment

The logistics company made significant progress not just with its financial results, but also in terms of environmental protection, CO2 efficiency and social responsibility.

  • Environment
    DHL made progress toward its goal of increasing CO2 efficiency by 50% till 2025. Particularly by modernizing the intercontinental aircraft fleet at DHL Express. The carbon efficiency index was up 37 index points in 2020 (35 index points in 2019)
  • Social
    The logistics company had around 570,000 employees as of year-end 2020. By securing supply chains, maintaining the flow of goods and transporting COVID-19 vaccines throughout the world, they bring the Group’s purpose, “Connecting people, improving lives,” to life each and every day. Employee satisfaction in the category employee engagement increased last year to 82%.
  • Governance
    The Group’s management ensures that business activities adhere to national laws and regulations, ethical standards and international guidelines. Values such as integrity, transparency, equal opportunity and responsibility are anchored in the Group’s Code of Conduct and specified in the Supplier Code of Conduct. The application of these binding company policies continues to form the foundation for responsible business activities.
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