Direct Link/PostNord released the E-Commerce report 2021! and you can get it for free.
As borders were closed in Belgium due to the pandemic, creating uncertainty in cross-border trade 37% of Dutch and 39% of Belgian consumers have shopped online more often in 2021.
Thus, more consumers started to shop online domestically, even more, than 20.000 new e-commerce stores opened in 2020. This figure represents 42% of all e-commerce businesses in the country.
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Direct Link/PostNord report concerning delivery expectations
Now in the run-up to Christmas, delivery times are an even more important issue. As this year’s studies have shown, 56% of Dutch customers expect their shipment within 3-5 days. In Belgium, the figure is even higher with 64%. But are customers willing to pay more to get their delivery faster? 16% of the consumers would be willing to pay extra for faster delivery in the Netherlands and 20% of the Belgium consumers. As people order more during the pandemic, faster delivery times are expected. Compared to last year, when 12% of the Belgium consumers expected their deliveries within 1-2 days, a significant increase can be seen with 18% in 2021.
Get more insights on the E-Commerce market in the Netherlands and Belgium, order your free copy of the E-Commerce report from Direct Link/PostNord!