Interview with Stephane Tomczak, CEO & Founder of DELIVER

October 5, 2021 by
Sanne Leenders

We met with Stephane Tomczak, CEO & Founder of DELIVER to tell us more about their 2021 event. DELIVER is Europe’s biggest and most attended elite e-logistics event bringing together all important decision makers and the most famous brands of the retail, e-commerce and logistics industry. DELIVER has been created with a focus to unite the e-logistics elite and to provide a platform where global key players can discuss, build relationships and sign the most profitable contracts. 

What will the main topics be in DELIVER 2021?

2021 marks the return of our well renowned thought leadership and high level networking event. To make this 6th edition a moment of celebration and to welcome back our community. We have built an innovative agenda to allow our entire ecosystem to gather around inspiring and passionate industry retail leaders’ speakers and innovative sponsors. On October 4th we will start our fortnight hybrid event culminating in Amsterdam on 6+7 October with 1000+ retailers and 40+ Breakout Sessions led by DELIVER sponsors, 4 Masterclasses that will address 13 major themes in the industry: Consumer Market, Empowerment of e-commerce sellers, From Wholesale to Direct consumer, Sustainability and Supply Chain Compliance, Post-Purchase Experience, Growth after peak, Automation, Brexit, Holistic supply chain, Customer Journey, Innovation and Mechanization, Post Covid impact on consumer behaviour and Learning & Development.

These insightful themes will be presented by a line-up of incredible retail leaders: Rakuten, Meri Meri, Boohoo, NA-KD, Benetton, Vprok.ru Perekrestok (X5 Retail Group), Photobox, Emma Sleep, Alcatel Lucent, Bol.com, vanHaren and Wayfair. As initiated during the 2020 online edition, the program is remarkable by the diversity of its topics but also for having a retailer- led agenda including top-level executive retailers among keynote speakers. We have worked to take our initiative to the next level with a strong focus on inclusivity and are very proud to present for the first time, a line-up that respects parity perfectly.

Why should online retailers (and vendors) attend DELIVER 2021?

Today, we are the only blue-ribbon event operating in the e-logistics sector with a specific community and ecosystem which we are dedicated to serve. In view of the positive evaluations from our participants , the e-commerce and logistics community needs an industry event like DELIVER. DELIVER was created with the focus of bringing together the e-logistics elite to foster active interactions that can ultimately lead to valuable relationships. At least 55 different nationalities will be present at DELIVER 2021, making it a one-of-a-kind global networking event. This is what makes DELIVER so special; it brings together the global key players of the industry and enables them to exchange concepts on how to best manage their supply chain on a national and international level and discuss strategies of growth regarding domestic markets and the global market as a whole.

Why is this year's event interesting for partners/sponsors?

On the Breakout Sessions side, we will have 3 new formats: Rapid Fire Debates, Table Talks and Digital Round Tables. More options for vendors to network, interact creatively with retailers and also to position their thought leadership to the industry. This week we reached for the first time our much-expected milestone of 1,000 VIP retailers. 1000 decision makers in retail and e-commerce looking for innovations to leverage their supply chain and operations. There is no other event in Europe where they can meet high level retailers ready to buy.

How can last-mile delivery help improve the customer experience?

We know that almost 70% of e-commerce buyers expect the delivery at their doorstep, while one-quarter are willing to pay extra for a same-day delivery service.Bring in the last mile delivery is in sync with the customers’ interest in on-demand services.Increasingly customers want the choice and last mile providers can expand on customers preferences. This is the reason why companies like FedEx, Amazon, and UPS thrive to master the art of last mile logistics as a way of excelling in providing a good customer experience. Opting for last-time delivery has become a must for all e-commerce retailers to meet consumer demand while making a business stand ahead in the market. One of the primary reasons for that is letting customers track their orders through real-time updates.

The holiday season is right around the corner. What would you say are some of the important aspects when it comes to last-mile delivery during this busy season?

The two main issues faced by many brands during the holiday season are shipping delays and increased transportation costs. As people prepare for holiday seasons, logistics companies and retailers try to step up their operations for achieving the last mile delivery with innovative ideas and smart solutions. With technology advancements and digitalization, logisticians are winning over challenges imposed by the peak season and making parcel deliveries on time with better quality-related services.

Can you tell us something about the latest developments within the last-mile delivery concerning sustainability?

Having sustainable last-mile delivery strategies is today an important societal challenge. Amazon, UPS, FedEx and DHL have already purchased electric delivery vans (and even airplanes) and made commitments to buy many more. By creating more efficient supply chains, particularly in the last mile, we can see that innovative and data-driven business models emerging on the market improve sustainability. More efficient use of trucks and routing means fewer vehicle miles driven on the road. There are also more and more green delivery options available, such as electric bikes. Those emerging business models include delivery marketplaces which aggregate local courier networks and integrate e-commerce platforms to optimize across delivery speed, customer experience and cost.

Lastly, what do you expect from the DELIVER 2021 event in Amsterdam?

On top of the 50 hours of exclusive content produced over the 2 weeks across all formats, we will have the best show we have ever pulled together to make this moment of homecoming an unforgettable celebration. The edition will be an amazing experience for our community. New content formats will be released but the return of our majestic event will also be the opportunity to renew with annual rendezvous like the Award Ceremony which recognises the leading vendors in their field across 5 categories: Sustainability, Customer Experience, Cool Vendor, Game Changer and Rising Star. The show will not be complete with exclusive machine demos brought by some of our sponsors like CMC who will reveal their latest innovation for the first time at DELIVER.

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