The European Commission released its 2019 edition of the Consumer Conditions Scoreboard. It shows that the overall gap in consumer conditions is narrowing between the different regions of the EU. Consumers are more aware of their environmental footprint and consumer rules enable trust in the marketplace.
Věra Jourová, EU Commissioner for Justice, Consumers and Gender Equality said: “The latest figures show that over 70% of consumers trust retailers to respect their rights, but they also show that work to improve consumer conditions and trust must continue. The New Deal for Consumers will further strengthen the hand of consumers and authorities. I am glad to see that consumers are increasingly aware of their environmental footprint when shopping. As the Christmas season approaches, I encourage all consumers to engage with trustworthy traders, know their rights, and indeed buy responsibly.”
The Consumer Conditions Scoreboard monitors national conditions for consumers in three areas, 'knowledge and trust', 'compliance and enforcement', and 'complaints and dispute resolution'. It also examines progress in the integration of the EU retail market and in e-commerce. Its main data sources are representative surveys with consumers and with retailers in European Member States, as well as Iceland and Norway.
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