customer care

Focusing on your customers has never been more important
By Simeon Wynn - Looking at the state of world economic and geo-political affairs at the start of 2023, it’s hard not to approach this year with a decidedly less...
February 3, 2024
Salesupply offers a new shared e-commerce customer service in Scandinavia!
By Salesupply - Expanding your e-commerce business to Scandinavia just became easier and more affordable. Webstores can now offer native customer service in the Nordic countries even when their customer...
June 1, 2023
ChatGPT for customer care? Salesupply’s hybrid approach could be the key!
ChatGPT's impact is nowadays unquestionable. Yet, the actual scope of what this AI can really do remains to be fully explored.  For example, one of the fields where ChatGPT could...
March 11, 2023
Salesforce - OpenAI alliance will put ChatGPT into Slack!
Salesforce just announced at its TrailblazerDX 2023 event a strategic partnership with OpenAI for the integration of the ChatGPT app into the Slack platform.  Built by OpenAI on the Slack...
March 10, 2023
Mystery Shopper Benchmark: Are the UK online customers kings?
By Salesupply - Our partners at Salesupply have produced an amazing Benchmark study to reveal the state of customer care in the UK.  That’s why today we want to share...
December 2, 2022
How to turn online shoppers, into happy returning customers!
By Ruud den Rooijen / Salesupply - It is an often heard question. Webstores spend large parts of their budgets on acquiring traffic and on converting these first-time visitors into...
October 5, 2022
Zalando: Care for Customers and Partners
This article previously appeared in Cross-Border Magazine Nr.4, October 2017 Berlin – a blooming and friendly city – building the future that does not forget about its past. It is...
February 5, 2018
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