customer experience

Focusing on your customers has never been more important
By Simeon Wynn - Looking at the state of world economic and geo-political affairs at the start of 2023, it’s hard not to approach this year with a decidedly less...
February 3, 2024
Tamaris adds local customer service for international growth
By Salesupply - The footwear, fashion, and accessory brand Tamaris is a big name in Europe with an online presence in 25 European countries. The German brand is still growing...
November 8, 2022
eTail Asia Exclusive Interviews: Anvesha Poswali, leading the home products market in India
Automation, seamless tracking & execution, virtual try-on,  and keeping your consumer at the center, are some of the key elements behind Unilever's success in the complex and massive Indian market....
July 6, 2022
Albert Heijn uses artificial intelligence to fight food waste
Dutch supermarket giant Albert Heijn is taking a new step towards reducing food waste. This week, they've started a trial with “dynamic discounting” of chicken and fish products at a...
June 3, 2019
Interactive Product Visualization is Rising
Consumers want to try an item out before purchasing, which is why interactive product visualization is on the rise. These technologies will create a more sensory online shopping experience. This...
May 23, 2019
Failed deliveries cost industry €1.85 billion ($2.08) every year
Research done by NetDespatch and IMRG shows that failed deliveries have huge financial impacts for all three of the main groups involved; the customer, retailer and carrier. There might be...
May 21, 2019
Zalando starts 2019 with strong growth
In the first quarter of 2019, Zalando successfully expanded its customer reach. The number of active customers increased by 14.1% to 27.2 million and site visits increased by 29.5% to...
May 20, 2019
Ability to physically see products increasingly important
When consumers choose to buy a product offline instead of on an online shop, it is mainly because they prefer to see the products they want to purchase in real...
May 7, 2019
H&M to limit free shipping because of sustainability
H&M, a clothing retailer with shops present in over 70 countries globally, decided that free shipping is unsustainable for profitability. In sixteen of the countries that the retailer operates in,...
April 17, 2019
The challenges of mobile sales in online fashion retail
Online fashion shoppers spend more on their mobile devices than via their desktops, for the first time ever. A large-scale study done by Nosto shows that in the last quarter...
February 20, 2019
TDC Global: the countdown has begun
Consumers are increasingly demanding when it comes to their last mile experience, making delivery a top priority for today's retailers. They are looking for delivery options that build their brand...
January 28, 2019
Future Stores - 21-23 May 2019
  Over 200 Retail Innovation professionals are heading to Future Stores 2019 to discuss how to truly excite their customers in-store (Twickenham Stadium, 21st - 23rd May). Join them to...
January 21, 2019
Zalando connects offline and online more
Zalando is expanding its cooperation with brick-and-mortar stores that are connected to the Zalando platform to 600 by the end of this year. This so-called 'Connected Retail Model' will be internationalised...
November 1, 2018
Research: Understanding what IConomy consumers want
A Localz research conducted by YouGov, which resulted in the 2018 ICurve Report, has explored the concerns of the United Kingdom's consumer on the current state of last-mile delivery of goods and...
October 23, 2018
Digital Travel Summit 2018 - 26-27 June, 2018
The Digital Travel Summit is Europe's annual e-commerce event for senior Digital Marketing decision makers from the top hotels, airlines, cruise lines, car rentals and intermediaries. Engage over a multitude...
March 31, 2018
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