Customers are getting more and more demanding, meaning customer service continues to evolve each day to adapt to new client needs. When the need for immediacy arose, companies promoted livechats over email responses, forms or calls. Customers didn’t want to wait to have their issues resolved. This is exactly why automation has become another essential aspect of customer
How important are service numbers for cross-border success?
Cross-border e-commerce is booming business. More and more companies cross borders and sell their products or services in several countries. Customer service accessibility is easy to arrange with digital channels. But almost 60% of customers and prospects grab the telephone when it comes to urgent or complicated questions. And they prefer to use local numbers instead of foreign
Consumers set a high customer service bar
Approximately a year into the COVID-19 outbreak, retail stores across the country have made adjustments to create a customer shopping experience vastly different from what it originally was at the start of 2020. In addition, customers have adjusted their purchasing habits too. On Black Friday, consumers spent around $9 billion shopping online, a 21.6% year-over-year increase
Webinar: How customer service contributes to online conversion
Want to find out how customer service can contribute to online conversion? Join Sound of Data’s Product Manager Gerard Nijboer and Tim de Groot of Kaspersky in a new webinar about the future of customer service telephony. Find out how to seamlessly integrate telephony in the online customer journey. Tim de Groot will also share Kaspersky’s story and show the added
Why your live chat needs visual support to offer outstanding customer service
Offering excellent customer service is mandatory in every business. Despite the product or service you sell in your e-commerce business, despite how much you optimize the UX of your web, and despite how clear your shipping and return policies are written, there will always be a user that needs help. Offering personalized assistance translates to increased sales and trust