Want to find out how customer service can contribute to online conversion? Join Sound of Data’s Product Manager Gerard Nijboer and Tim de Groot of Kaspersky in a new webinar about the future of customer service telephony. Find out how to seamlessly integrate telephony in the online customer journey. Tim de Groot will also share Kaspersky’s story and show the added
Why your live chat needs visual support to offer outstanding customer service
Offering excellent customer service is mandatory in every business. Despite the product or service you sell in your e-commerce business, despite how much you optimize the UX of your web, and despite how clear your shipping and return policies are written, there will always be a user that needs help. Offering personalized assistance translates to increased sales and trust
How visual customer service turns e-commerce into a success story: Four examples with real data
The goal of any e-commerce business is to sell, but the real purpose of a good e-commerce business is to boost sales continually. It makes sense to think that the idea of improving conversion is integrated into all business strategies, but it is not always established the correct way that obtains results. How an online store becomes a success story The first thing you
WhatsApp adds ‘Buy’ button to chat
WhatsApp is adding a shopping button for users to engage with brands and retailers. Therefore, WhatsApp is entering the e-commerce race. As a result, users can buy directly from their chat feed as part of an upgrade that has added a raft of new services for businesses. Soon shoppers will be able to buy – and pay – for goods and services from WhatsApp messages. In addition, it
Don’t miss our whitepapers about e-commerce logistics, customer service and internationalization
These days, customer experience is the key factor in winning the battle online! This ultimately means smooth and fast delivery, and providing an excellent customer service level. In addition, knowing who your customer is and what they expect from you is also of great importance. This year, Salesupply conducted research to present to you some interesting insights about