Online retailing experienced a fair amount of growth during the COVID-19 outbreak. It still appears to be in its terminal stages, a sizable chunk of that gain is expected to stick. Meanwhile, traditional retailers have been retooling and upgrading to capture more online sales. However, back in the shipping department an unintended consequence has been piling up, mountains of
Takeback Monday: a peak in returns
Monday the 4 January 2021, has been dubbed 'Takeback Monday'. This is because returns of online purchases are predicted to increase by 63%. This is compared to the average number of return parcels per day in December, according to Royal Mail. As the first working day of the New Year, Takeback Monday is the day that most Brits will return their unwanted and ill-fitting Christmas
Fewer returns by personalizing the customer experience
Returns are often inevitable, especially within the fashion industry. It cost retailers money and the customers time. Returns are part of online shopping, but a reduction of 10% is certainly feasible. The answer is better customer guidance, says Emerce. Due to the COVID-19 outbreak, the number of online orders and returns has increased significantly. With the holidays
Amazon extends return period, limits stock over 15kg
Amazon temporarily extends its return period and limits stock weights for products that require two people to pick, pack or ship. This is a consequence of new measurements for the business while dealing with the COVID-19 outbreak. Return period Merchants on Amazon will see the platforms return window extended to the 31st of May, reports Tamebay. This accounts for all
Improving data quality is key to reduce returns in 2020
Returns are a bit like death and taxes – there’s no chance of avoiding them. While they occur due to a multitude of factors, many outside the retailer’s control, there is an area of returns that retailers, large or small, can sometimes overlook and can control. That is the issue of ‘return to sender’, which is caused by poor quality customer data - particularly address