returns

Why marketplaces remain one of the smartest ways to enter Europe's eCommerce markets

For many online retailers, international expansion feels like a significant leap.Launching in a new country often means investing in localisation, marketing, logistics, customer service and compliance before there's any certainty...

July 2, 2026

SPOTLIGHT ON...Ove Dokk, International Business Development Manager for GLS

Cross-border logistics is often described in terms of infrastructure, capacity, and technology. For Ove Dokk, International Business Development Manager at GLS, the differentiator is more human: proximity to customers, entrepreneurial...

June 30, 2026

Return Helper Raises US$4M Series A to Scale AI-Powered Cross-Border E-Commerce Returns

Return Helper has raised US$4 million in Series A funding to expand its AI-powered cross-border e-commerce returns infrastructure. The round highlights the growing importance of reverse logistics in international online...

June 4, 2026

The Return Reckoning: Why Smarter Brands Are Using Returns as a Growth Lever

By Alexander Otto, Head of Corporate Relations, Tradebyte In the world of cross-border fashion and lifestyle e-commerce, everyone talks about growth. Market expansion, customer acquisition and conversion rates are all...

August 7, 2025

Sales and returns, what can go wrong?

By Cinzia Barberis By Cinzia Barberis - Sales periods provoke mixed feelings in the industry. Do we love them? Do we hate them? Do we need them? We are aware...

July 20, 2024

What are the real challenges behind returns?

As always, it will depend. By Cinzia Barberis - As in any other detail in life, one size does not fit all, so let’s start going back to basics and...

February 17, 2024

H&M has increased its return fee to 1 euro

H&M has announced it will increase its return fee to 1 euro per returned product, and H&M club members will no longer be exempt. H&M is one of the fashion...

October 26, 2023

H&M will charge customers for online returns in the UK

H&M will charge customers for online returns in the UK starting in September. The Swedish company will begin charging £1.99 (€2.29) for returns on online orders in the UK. In-store...

September 26, 2023

Free delivery doesn’t increase return volume

Online retailers who offer free delivery do not experience an increase in returns. Although many consumers often don’t pay for a delivery, free delivery is almost never the reason for...

May 29, 2019

Returns in Europe increase with 8%

Europe counts an increase of 8% in the number of returns this year when comparing it to the same period as last year. Simultaneously, free shipping has also risen by...

May 14, 2019

German serial-returners returned 487 million items in 2018

German serial-returners returned 487 million goods last year. This comes from the study of a research team from the University of Bamberg who researched the return behaviour of German consumers...

May 9, 2019

Asos is done with serial returners

The UK online fashion retailer Asos is done with customers who turn out to be serial returners. The company does not want customers who purchase clothing, wear it and then...

April 12, 2019

78% of buyers would purchase more if returns are free

If an online seller would offer a free return policy, most online shoppers would purchase more often. If shoppers encounter a poor return experience, a striking 84% will not come...

March 27, 2019

eTail Fulfilment & Returns - London: 11 - 12 September, 2018

eTail Fulfilment & Returns is the European event where eCommerce operations, logistics and customer experience leaders gather. Download the agenda to find out exactly who is speaking, what the hottest topics...

June 15, 2018

European eDelivery Index 2017: State of European Delivery & Returns Market

Radial, working in omnichannel commerce technology and operations to enable brands and retailers to exceed retail customers expectations, published the 2017 European eDelivery Index. The aim of this research is...

December 5, 2017