Returns are a bit like death and taxes – there’s no chance of avoiding them. While they occur due to a multitude of factors, many outside the retailer’s control, there is an area of returns that retailers, large or small, can sometimes overlook and can control. That is the issue of ‘return to sender’, which is caused by poor quality customer data - particularly address
Dutch consumers return the most online orders
In the Netherlands, the number of returned online purchases by consumers is the highest in all of Europe. A total of 13% of all orders is returned. This is higher than the percentage in countries such as Germany, Poland, Ireland and Switzerland (12%). The average return percentage in Europe is up 10%. Notable is the declining trend in fashion returns. This can all be concluded
Superdry turns to ZigZag Global to manage ‘Peak’ Returns
British fashion brand Superdry has launched on ZigZag Global’s returns solution to handle all its e-commerce returns ahead of the expected surge in sales in the holiday period. Operating through 515 branded locations in 46 countries, Superdry is a growing worldwide presence with a foothold on the UK high street. The fashion brand invests in customer experience with a focus
Yamato partners with ZigZag Global for returns in Japan
ZigZag Global, a software solution to help e-commerce retailers manage returns domestically and globally, have become the first returns management solution to partner with Japanese market leader Yamato Transport. Yamato provides collections directly from consumer’s doors all across Japan, with its reach more recently stretching across the rest of Southeast Asia and
Green light to free returns on AliExpress in eight countries
Alibaba Group started to allow merchants who are trading on AliExpress to offer their shoppers free returns in eight countries. When the pilot is successful Alibaba Group might rollout this functionality of the Chinese marketplace on a wider scale. The pilot programme will see merchants selling in the United Kingdom, the United States, Canada, Spain, Germany, France, Russia