The UK online fashion retailer Asos is done with customers who turn out to be serial returners. The company does not want customers who purchase clothing, wear it and then return them. Next to this, they are threatening to deactivate the accounts of customers who order and return many more items than ‘the most loyal Asos customer would’ as well. Wearing and returning is a
78% of buyers would purchase more if returns are free
If an online seller would offer a free return policy, most online shoppers would purchase more often. If shoppers encounter a poor return experience, a striking 84% will not come back to that specific shop. 75% of shoppers say that an important factor in choosing a retailer is an easy return procedure. A great return procedure can increase customer loyalty, as well as
Driving Decisions with Real-Time Data
Online shoppers today have more choice, more information and crucially, less time. To compete with commercial giants like Amazon, smaller online retailers are finding ways to meet customers wherever and whenever they want to shop - but flexibility is no longer enough. Now, e-tailers need to find innovative new ways to personalise their offerings in real-time so they can build a
eTail Fulfilment & Returns – London: 11 – 12 September, 2018
eTail Fulfilment & Returns is the European event where eCommerce operations, logistics and customer experience leaders gather. Download the agenda to find out exactly who is speaking, what the hottest topics are and how eTail Fulfilment & Returns can benefit you. eTail Fulfilment & Returns will bring together 150 attendees, 45 thought-leading speakers for 8+
European eDelivery Index 2017: State of European Delivery & Returns Market
Radial, working in omnichannel commerce technology and operations to enable brands and retailers to exceed retail customers expectations, published the 2017 European eDelivery Index. The aim of this research is to help retailers improve their offering and how this looks in the largest European markets: Germany, France, The UK, Italy, and Spain. Findings show that delivery is