Major online retailers in Germany are, in general, very generous when it comes to their return policy. Every second retailer extends its return period beyond the legal minimum. Moreover, 13% of e-commerce companies who specify a time period for remittances pay earlier than promised. Returns in e-commerce are still one of the biggest annoyances. This is the case for consumers
84% of shoppers reject retailers with a poor returns experience
More than eight in ten (84%) online shoppers would turn their back on a retailer after a bad returns experience, according to InternetRetailing. Highlighting the power of returns as a customer acquisition and retention tool, and the repercussions of getting them wrong. 39% of consumers have done more shopping online since COVID-19. Ultimately, this creates an increased
Retailers are experiencing high return rates
Online retailing experienced a fair amount of growth during the COVID-19 outbreak. It still appears to be in its terminal stages, a sizable chunk of that gain is expected to stick. Meanwhile, traditional retailers have been retooling and upgrading to capture more online sales. However, back in the shipping department an unintended consequence has been piling up, mountains of
Takeback Monday: a peak in returns
Monday the 4 January 2021, has been dubbed 'Takeback Monday'. This is because returns of online purchases are predicted to increase by 63%. This is compared to the average number of return parcels per day in December, according to Royal Mail. As the first working day of the New Year, Takeback Monday is the day that most Brits will return their unwanted and ill-fitting Christmas
Fewer returns by personalizing the customer experience
Returns are often inevitable, especially within the fashion industry. It cost retailers money and the customers time. Returns are part of online shopping, but a reduction of 10% is certainly feasible. The answer is better customer guidance, says Emerce. Due to the COVID-19 outbreak, the number of online orders and returns has increased significantly. With the holidays