Webinar: Leveraging the aftermarket to improve customer retention

November 18, 2021 by
Frank Calviño

Intershop and Signifikant will be hosting a free webinar on how to improve customer retention, entitled Leveraging the aftermarket to improve customer retention. This webinar will be live on date November 23, starting at 11:00 CET. The language of the webinar will be English. 


This webinar is free and accessible to everyone,  which turns it into an excellent opportunity to learn how to make your customers happy and entice them to return again and again. Let Intershop and Signifikant show you how to convert the first sale into a long and profitable relationship along the entire customer lifecycle! 

Leveraging the aftermarket to improve customer retention

Date: November 23, 2021 

Time: 11:00 - 11:45 

Location: Online webinar 

Language: English 

What will you learn? 

·       What motivates your customers to return. 

·       How your departments can support each other. 

·       How a customer portal is more than just a shopping basket. 

·       How gathered data can improve the development of new business models. 

Who will be speaking? 

  • Mauro Boffardi, Customer Success Manager at Intershop and Mattias Löfstrand, CEO and Founder of Signifikant, will share the formula on how to make customers and dealers return to your online shop, again and again, to increase your profit margins and strengthen customer loyalty! 
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