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~ Coffee Corner ~

offee or tea? When and how? Lastly, could you tell us about some of the latest
Coffee, way too much coffee all through the day. Need trends within logistics?
Cto switch to tea, maybe? There are quite a few trends and changes going on right now.
Let me quickly highlight a few:
Can you tell us a bit about Landmark Global and
yourself? The COVID-19 impact, especially on-air capacity and also the
I joined Landmark only about 4 years ago. Before joining direct risk of closures due to local COVID outbreaks, can and
Landmark Global, I was working in London as Director will have an impact on supply-chains worldwide and requires
Export for Royal Mail, but the longest period in my career—20 all logistics companies to be more agile and solutions-oriented
years to be exact—I have spent with DHL in different than they have ever been, where agility was often just a
international and global roles. At Landmark Global, I am buzzword in the past, it is now a strong requirement to survive
responsible for Sales, Operations and Customs Clearance both in this constantly changing environment
in Europe and the UK.
Capacity in general as per the above is not the only impact,
Landmark Global is 100% owned by bpost (the Belgian growing e-commerce volumes since COVID-19 and the
Postal Operator) and specialises in international cross-border lockdowns are putting a lot of pressure on local delivery
e-commerce. Landmark Global, before being acquired by networks during peak time, finding a logistics partner who can
bpost, started in the US as a specialist for the cross-border cope with these very high volume increases during the busy
parcel business with, apart from other destinations, a strong periods is of utmost importance
focus on the US-Canada trade lane.
Very specifically for Europe, the implementation of the new
What kind of logistics solutions does Landmark VAT regulation since July 1st has had a significant impact on
Global offer? volumes from outside the EU entering the EU. Where before
We are a global cross-border e-commerce logistics company. 1st of July, goods with a value under 22 € were exempt from
We support retailers in shipping their parcels worldwide paying VAT, since then, VAT is due from the first Euro cent.
and use our expertise to improve shoppers’ experiences However, today already, when buying from almost 90% of the
and optimise the time and cost of managing international larger e-tailers from outside the EU, VAT at the checkout is
deliveries. Within our portfolio of services, together with our included, and there are no extra hidden costs when importing
sister company Radial, we can offer all services end to end: into Europe. We can assure people that making purchases
from order till end delivery anywhere in the world. outside Europe is still easy and with no extra costs when
shopping at these registered e-tailers.
Our delivery network, which consists of both postal and
commercial delivery options through a network of partners, Last but not least, the ecological impact is also starting
can help deliver shipments from 0 to 30 kg to any worldwide to impact end-consumers’ behaviour, especially younger
destination. generations who tend to expect service providers to think and
act to reduce their CO² footprint. It does not only inspire
How are these solutions able to help retailers/brands the younger generations, bpost group also has the ambition
improve their success in selling cross-border? to become the most sustainable e-commerce logistics player
Our entire business at any level of our organisation is built in Europe in the coming years. We also contribute to a better
around customer-centricity. Based on the feedback we receive environment! ••
from our clients, we work on improving your customer
experience.
We simplify the cross-border delivery experience for our
clients. With our entrepreneurial approach and drive to seek
solutions, we can build a customised solution that meets your
individual requirements

Through our in-house customs teams, we demystify the
cross-border customs experience for our clients, and with 1
seamless integration, you can access our full suite of solutions
for e-commerce goods with very cost-effective and competitive
rates. So Landmark Global, together with the other bpost
group companies like Radial and Active Ants, can offer
a variety of solutions to boost the (r)etailer’s cross border
e-commerce.

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