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March 2021

How customers value delivery
Shoppers say the cost and speed of delivery are the two of the most important factors that they take into account when buying online. However, a significant minority would consider...
March 31, 2021
German e-commerce: 29% generated by micro-enterprises
The turnover share of the smallest companies in the total turnover is significantly higher in the e-commerce sector than the economic average. 29% of German e-commerce sales are generated by...
March 30, 2021
Consumers set a high customer service bar
Approximately a year into the COVID-19 outbreak, retail stores across the country have made adjustments to create a customer shopping experience vastly different from what it originally was at the...
March 29, 2021
A third of Dutch consumers opt for sustainable delivery
Encouraging consumers in the online store's checkout to choose the most sustainable delivery option is effective. One third of Dutch consumers opt for sustainable delivery if that is at least...
March 26, 2021
Online-only players most popular in UK
E-commerce is experiencing a huge amount of growth due to the physical stores being closed in many countries across Europe. However, online-only retailers seem to really reap the rewards of...
March 25, 2021
76% of Spaniards shop online more than before COVID-19
76% of Spanish users claim to make more purchases online now than before the COVID-19 outbreak, according to Ipsos Digital. Half of Spaniards even make purchases online at least once...
March 24, 2021
Payments keep going digital: 2.7 billion people to use mobile wallet apps by 2022
11% of all worldwide online shoppers currently use their m-wallets on a weekly basis In 2021 the total m-commerce will reach USD3.16 trillion and raise to USD3.79 trillion in 2022....
March 22, 2021
Belgian e-commerce shrinks with 10%
In 2020, Belgians bought around 30% more physical products from web shops. However, the trade in services finally collapsed due to the COVID-19 outbreak. This means that e-commerce turnover fell...
March 19, 2021
InPost acquires Mondial Relay
The internationally active parcel service provider InPost S.A. intends to acquire 100% of Mondial Relay's shares. As the previous owner of Mondial Relay, the Otto Group sees the new constellation...
March 18, 2021
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