In line with earlier reports, Amazon India announced it temporarily discontinues accepting orders for low-priority products. This to prioritise urgent products such as household staples, health care and product safety items. Amazon does this to continue its services in light of the current COVID-19 crisis, reports Tamebay.
Earlier, the online marketplace took these measure for Italy and France. It is likely the company will take similar measures in other countries of the situation becomes more challenging. Already, it seems that Amazon quickly limits the services they offer around the globe. Most likely, the service levels in India will be updated by Amazon once the situation resumes to normal and the company operates under normal conditions.
As in many countries, Amazon India stops selling and replenishing stock retailers and brands have in India unless it is categorised in one of these six categories:
- Baby Products
- Health & Household
- Beauty and Personal Care (including personal care appliances)
- Industrial and Scientific
- Pet Supplies
In France and Italy, delivery of non-essential goods is currently eliminated at all. At the same time, Amazon is giving consumers the possibility to cancel orders containing “Lower-priority”-items. If they chose to make use of this option, consumers receive a refund. This means any stock sold but pending not in one of the ‘essential’ product categories could be cancelled.
At this moment, Amazon recognises it is making hard decisions that can impact sellers’ business. It is unclear how long the restrictions will be in place. This all depends on the development of the ongoing COVID-19 outbreak. Sellers can expect further restrictions if the current conditions of the outbreak worsen.