German serial-returners returned 487 million goods last year. This comes from the study of a research team from the University of Bamberg who researched the return behaviour of German consumers in 2018. The study concludes that German consumers are increasingly embracing the serial-returns culture. Serial-returners are shoppers who regularly buy and return items. The
German e-commerce will predictably increase by 9% in 2019. If the prediction becomes true, the German e-commerce industry will be worth 57.8 billion euros at the end of this year. German e-commerce increases every year, but the growth rate has slowly been decreasing in the last few years. This information comes from a report by Handelsverband Deutschland. They did not only
Following a recent decision by H&M to limit free shipping, Zalando will now no longer ship ordered products for free as a standard. In Spain, Ireland and the United Kingdom, the company starts requesting fees for the delivery of small packages. One of the reasons that Zalando grew big in the past couple of years was their flexible return policy (free up to 100 days).
German e-commerce company Otto is the biggest European competitor of Amazon. According to former CEO and current chairman of the Otto Group supervisory board, Michael Otto, it is the only European alternative to the American e-commerce giant. Otto made the statement in an interview with Business Insider. 76-year-old Michael Otto transformed the mail-order business of his
Zalando Lounge, Zalando’s dedicated shopping club, has started its partnership with the logistics service provider, Fiege e-Com North. They are in charge of the operation of the Zalando Lounge fulfilment center in Olsztynek, Poland. The high employment potential, convenient geographical location and infrastructure are the primary decision criteria to choose Olsztynek as the