ZigZag Global, a software solution to help e-commerce retailers manage returns domestically and globally, have become the first returns management solution to partner with Japanese market leader Yamato Transport. Yamato provides collections directly from consumer’s doors all across Japan, with its reach more recently stretching across the rest of Southeast Asia and Europe.
The Japanese e-commerce market is one of the largest in the world, and Yamato’s leading logistics network also supports returns from marketplaces like Amazon Japan. Japan’s policies on returns remain stricter than those imposed by European retailers.
“We use the best carrier services in local regions to ensure returns take the most cost-effective and efficient route back to the retailers. ZigZag are delighted to be able to introduce the first returns management solution to Japan alongside one of the leading carriers in Yamato Transport. Japan is a challenging market for some retailers and this partnership will help our clients provide seamless customer service for returns,” says Al Gerrie, CEO of ZigZag Global.
The solution allows Japanese and international retailers to benefit from the technical and logistical strengths of both companies. For international retailers, it opens up the market for international retailers a lot more, as challenges in returns can be solved. Customers are able to utilise ZigZag’s Japanese returns portal to return items in just a few clicks, sending the item back to the retailer via a local ZigZag consolidation warehouses in Tokyo. Retailers will have a more complete view of what goods are being returned, where and when, with great visibility and traceability.
ZigZag’s SaaS returns management platform reduces the waste, friction, and cost associated with the returns process. It enables retailers to accurately grade returned goods faster, issue quicker refunds, increase customer loyalty, and use data analytics to identify problem returners.
Cross-Border Magazine 11 features an article on ZigZag Global and ten questions for every online retailer managing cross-border returns.