In the last few years manufacturers, wholesalers and service companies successfully digitised the interactions with their business customers. But did they put them first? Author: Mauro Boffardi, Customer Success Manager at Intershop The advantages of customer-centric digitisation efforts are well known: reduction of the cost of each interaction, fewer errors, freeing of
Amazon Business Prime has launched in Spain. Spain is the fourth market in Europe where this premium service can now be used by businesses. Customers can get unlimited free delivery in one business day with Business Prime. Delivery on the same evening is offered, too. In Europe, the service is currently offered in Germany, the United Kingdom, France and -now- Spain.
As the online B2B market is growing, Multiscope has performed research commissioned by Thuiswinkel.org and PostNL to create an overview of current trends. Of the more than 5000 respondents, almost 40% indicates they placed an online business order in the Netherlands. Mainly office equipment and electronics are bought. A less predictable product category is machines and
In collaboration with 40 suppliers, B2B maritime e-commerce platform ShipSupport.com reached the milestone of 1 million offered products. The platform, which was launched in November 2018, is one of the fastest-growing scale-ups in the maritime industry. Now, the platform is focusing on improving the online customer experience that is needed to manage the current explosive
Online shopping has changed shopping behaviour drastically. The rise of e-commerce has challenged both B2B and B2C sellers to constantly adapt themselves to new trends, changing consumer demands and competitive pressure. Today, having an aged legacy commerce system implies a slow in business growth, because the lack of agility and scalability will become more expensive to