Dutch e-commerce spendings totalled €25.8 billion in 2019. This is an increase of 7% compared to 2018. Laptop and desktop are still the most popular shopping devices while mobile shopping still increases. This is shown by research figures of Thuiswinkel.org, in association with GfK. For this first time in years. the Dutch e-commerce market did not grow with double digits.
Amazon launches in the Netherlands
Amazon officially launched its marketplace in the Netherlands. In the past, it offered only e-books and e-readers. The Amazon.nl platform now offers a greater product selection, intensifying the competition with local players such as Bol.com, Coolblue and Wehkamp. In preparation for the Amazon launch, Dutch marketplace Bol.com already added a fashion category to its
The Netherlands: 23% pays with smartphone or wearable
Mobile payments are becoming increasingly popular amongst Dutch consumers. Almost 25% of the Dutch pays wireless with a mobile phone or wearable such as a smartphone. This is the result of the ING Digital Monitor, a study conducted amongst more than 1500 Dutch. The introduction of Apple Pay in 2019 in the Netherlands makes it possible for a lot more people to pay with their
Practicology: omnichannel benchmarking research for Google to identify customer experience
Global digital consultancy Practicology – a Pattern company has delivered a second piece of omnichannel benchmarking research for Google to identify customer experience best practice among Europe’s retailers. The benchmarking research was conducted during 2019, to evaluate the omnichannel customer experience delivered by 223 retailers across 10 countries: Belgium, Denmark,
Takeaway acquires Just Eat
After months of negotiating, the Dutch food-delivery company Takeaway acquired Just Eat. By completing the takeover, it trumps its competitor Naspers. Just Eat stakeholders now have accepted the Takeaway offer. Dominant in Europe Takeaway is already one of the leading European food-delivery companies. The company holds a leading position in Austria, Belgium, Bulgaria,