Global digital consultancy Practicology – a Pattern company has delivered a second piece of omnichannel benchmarking research for Google to identify customer experience best practice among Europe’s retailers. The benchmarking research was conducted during 2019, to evaluate the omnichannel customer experience delivered by 223 retailers across 10 countries: Belgium, Denmark,
Amazon start collecting VAT in more European countries
Residents of Armenia, Norway and Switzerland are charged VAT by Amazon from the 1st of January 2020, reports Tamebay. This is due to regulation changes in these countries. When non-resident companies provide remote services, they now are required to begin to collect VAT on these services when they are provided to residents in these European countries or persons who are not
Zalando: pilot reusable packaging in the Nordics
Zalando and Finnish startup RePack are testing with reusable packaging in the Nordics. For a period of four weeks, 10.000 customers living in Denmark, Finland, Norway and Sweden will receive their orders in reusable shipping bags. This way, the German fashion platform aims to reduce packaging waste. As the environmental footprint and sustainability are increasingly more
eTail Nordic: Automating Omnichannel 2019 report
eTail Nordic has presented the release of its 2019 industry report, Automating Omnichannel. The eTail Nordic team surveyed 100 heads of e-commerce from companies across the Nordic countries to find out more about: The challenges they’re facing with improving their data-analysis capabilities How would they rate their omnichannel operation compared
E-commerce Nordics up 11% in the first half of 2018
There was an increase of 11 percent during the first six months of 2018 when looking at the e-commerce growth of the Nordic countries. They now have made online purchases worth 10 billion euros, of which more than 40 percent comes from the Swedish consumer (4.12 billion euros). It is followed by Denmark (2.49 billion euros), Norway (2.24 billion euros), and finally Finland