Online shoppers today have more choice, more information and crucially, less time. You face the challenge of cutting through the noise. To compete with commercial giants like Amazon, smaller online retailers are finding ways to meet customers wherever and whenever they want to shop- but flexibility is no longer enough. The convenience of online shopping was revolutionary a few years back, but since the market exploded in the Nordics to a €21.9bn industry, it has become a bottom line standard for any brand serious about competing in retail.
Now, e-tailers need to find innovative new ways to personalise their offerings so they can build a loyal customer base- and they’re going to need to harness customer data to do it. The buzz around big data has been ringing in our ears for a while – but it’s time to grasp the bull by the horns. Although investing in new technology too heavily has been the pitfall of many, the other critical error has been leaving it too late. Customers expect to be able to have a personalised experience from a cohesive brand across all channels. But how can retailers strike the right balance when it comes to upgrading their online commerce?
In Q2 of 2018, WBR Insights surveyed 100 Directors of E-commerce from across the Nordics to find out more about the challenges they’re facing and the innovative solutions being brought to the table. The results are presented in this benchmark report with analysis and commentary by the eTail Nordic community. Download the full report below.