IRX & eDX learning programme: Waitrose, Eve Sleep, Oliver Bonas, Screwfix & Trustpilot!

May 9, 2022 by
Frank Calviño
Photo by Fred Moon on Unsplash

Waitrose, Eve Sleep, Oliver Bonas, Screwfix & Trustpilot are among the big brands spearheading the conference and workshop programmes at IRX (InternetRetailing Expo) & eDX (eDelivery Expo) taking place on 11 & 12 May 2022 at the NEC, Birmingham. 

Do you want to know more about international commerce, e-commerce, and also get all the tips and news that might give your company an edge? Subscribe to Cross-Border Magazine and get your digital copy now for free!

Industry leaders will share their insight in a dedicated programme of learning taking place throughout the two days of the show – attendees can expect to hear first-hand experience and robust debate around current and future challenges.  

Customers & current trends – at the heart of a comprehensive conference

Visitors to the UK’s number one digital retail event can mix and match the conference strands to suit their current needs with sessions covering marketing, growth, delivery, customer engagement, omnichannel innovation, and fulfillment. 

Topicality is the watchword here with all sessions tailored to address the current and forthcoming needs of retail professionals. Steve Davies, COO - Eve Sleep, is part of a panel session looking at what’s next for the sector in ‘Exploring today and tomorrow's delivery trends: challenges, opportunities & initiatives. He’ll also deliver a fireside chat on ‘Towards a sustainable delivery network: innovation, technology & customer choice’.

Laura Burbedge

Customer experience sits front and center of many sessions, beginning with a keynote by Laura Burbedge, Online Director at Waitrose & Partners, outlining her company’s strategy for ‘Aligning purpose with growth: enabling ethical decision making in a growing digital business.’ Laura explains: “Our purpose encompasses people, business, and the planet. To deliver benefits in all three sectors we’re challenging ourselves to push boundaries and innovate across areas including sustainability, inclusivity, social impact, and the supply chain.”

Engaging customers in a way that’s genuine and in keeping with company values is at the core of a panel discussion with Camilla Tress, Connected Commerce Lead at Oliver Bonas – ‘Keeping it real: Developing an authentic dialogue with the customer’.  Sanjay Aggarwal, founder of the Spice Kitchen, who will join Camila in her session explains: "As we look to the next 12 months, we are seeing customers looking for experiences, not just products, and for them to be able to make genuine connections and community with the businesses they buy from. This is now more important than ever and eCommerce businesses need to find ways to deliver the sort of experience that customers are looking for since the pandemic.”

Google deep-dive & value-led marketing – covered by practical workshops

A series of practical, training-focused workshop sessions beginning with Ben Thoy, UK Sales Manager at Trustpilot. Ben will highlight key results from his company’s latest research into the growing number of consumers driven by political, environmental, or sociological issues in ‘Purpose-driven marketing: Am I doing it right?

Want to know the most common mistakes holding many retailers back on Google Shopping? Liam Patterson, CEO of Bidnamic, takes a deep dive into the true value of data in overcoming these obstacles in ‘Why Google Shopping doesn’t work for many retailers’. Imran Choudhary from Attraqt sheds light on the latest in e-commerce tactics in The art of leveraging AI in product discovery.

Alongside the opportunities to update their skillset, retail professionals can meet with the full A to Z (well, A to W!) of leading suppliers – from Adobe, Amazon, Huboo, Mastercard, Salesfire, and Worldline – all with cutting-edge technology and innovative services to enhance customer experiences, increase sales and deliver efficiencies across online and in-store operations. 

IRX & eDX 2022 takes place on 11 & 12 May at the NEC, Birmingham.  Register – for free – here 

Mark your calendar for October 5: LogiCommerce Connect!
The most anticipated event of the year is just around the corner: LogiCommerce Connect: The eCommerce Summit about Innovation & Trends LogiCommerce. An event organized by LogiCommerce, the leading Headless...
September 18, 2023
LogiCommerce presents LogiCommerce Connect: the eCommerce Summit about Innovation & Trends!
By LogiCommerce - LogiCommerce, the leading Headless eCommerce platform, is thrilled to announce its upcoming event, LogiCommerce Connect: The eCommerce Summit about Innovation & Trends. This exclusive one-day event, scheduled...
August 28, 2023
eTail Nordic 2023: The event for leading Nordic retailers and brands!
The Event for Heads of eCommerce, Digital & Marketing from the Leading Nordic Retailers and Brands is here and you can join the Nordic e-commerce community on dates 10th to...
August 14, 2023
Top crossmenu

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.