Offering excellent customer service is mandatory in every business. Despite the product or service you sell in your e-commerce business, despite how much you optimize the UX of your web, and despite how clear your shipping and return policies are written, there will always be a user that needs help. Offering personalized assistance translates to increased sales and trust
COVID-19 demanded a lot of changes in the way people live their daily lives. One of the most extreme measurements introduced is the lockdown. It spread to the global level in 2020. People were not able to visit physical stores. Therefore, they switched to online shopping. In fact, 7 out of 10 shoppers said that they started to buy more online than they usually do because of the
The COVID-19 outbreak caused online spending to increase by almost 25% in Poland. This year could bring significantly better results, many sectors are just discovering the advantages of selling online. Increase of e-commerce share According to statistical data collected by Statista, in 2020 Poles spent almost $12 billion on the main categories - clothing, electronics,
The COVID-19 outbreak in 2020 gave a huge boost to the purchase of products online. As it turned out, it was not only in periods of lockdown. During the easing in the Summer months, when both the on-trade and the shops were open, growth continued. In addition, a third more products were bought online compared to the previous year, according to the BeCommerce Market Monitor.
The COVID-19 outbreak has democratized e-commerce for all types of consumers, according to Nielsen. Over 18 million CPG buyers (and counting) in the US have flooded the online space since March. Online shoppers have been mirroring their purchasing within the channel to their constantly shifting, pandemic-related needs. In addition, they are becoming further entrenched in their