The Rise of Mobile Commerce in Europe - 2025 Update

Mobile commerce (or m-commerce) is reshaping Europe's e-commerce landscape. Across the globe, mobile purchases are growing rapidly—projected to reach $2.52 trillion in 2025, up from $2.2 trillion in 2024—a 16% increase year-over-year.

In Europe, mobile devices now account for an estimated 60% or more of all e-commerce transactions, aligning with global trends. One analysis forecasts mobile will drive 78% of all e-commerce traffic by 2025, while another highlights that approximately 70% of purchases happen via mobile apps rather than mobile web.

European E-Commerce Market Snapshot

• Total online retail revenue in Europe reached around US$530 billion in 2024, positioning it as the third-largest global e-commerce region.
  
• According to Eurostat, 77% of EU internet users aged 16–74 made an online purchase in 2024, up from 59% in 2014.
  
• Key demographics: the 25–34 and 35–44 age groups remain the most active online shoppers.
  

Why Europeans Buy on Mobile

1. Speed and Convenience

• 75% of consumers make mobile purchases to save time.
  
• Digital wallet use (Apple Pay, PayPal) is growing sharply in Europe, driven by younger users and the adoption of buy-now-pay-later (BNPL) services.
  

2. Optimized Experiences

• App users view 4.2 times more products per session than mobile-web visitors and convert at three times higher rates.
  
• Apps experience just 20% cart abandonment, versus 68% on desktop and 97% on mobile web.
  

3. Security and Trust

• Nearly 45% of Europeans report encountering online scams, making secure payment methods a top priority.
  

Market and Business Trends

• Mobile optimization is non-negotiable: over 61% of Google visits come from mobile devices.
  
• Social commerce is on the rise, with about 40% of mobile e-commerce purchases now happening via social platforms.
  
• Major players like Prosus are expanding e-commerce operations in Europe and expect strong growth in the mobile sector.
  

Challenges and Opportunities

Opportunities

• App-first strategies: delivering fast, intuitive experiences with higher conversion rates.
  
• Diversified payment methods: mobile wallets and BNPL support increase customer satisfaction.
  

Challenges

• Security concerns: Addressing fraud is essential to maintain trust.
  
• Device and UX optimization: poor mobile UI leads to lost customers—67% cite usability issues as a deterrent.
  

Europe's m-commerce boom is unstoppable. With mobile devices expected to account for over three-quarters of online retail traffic—and mobile apps vastly outperforming mobile web—businesses must pivot to mobile-first strategies. Prioritizing intuitive app experiences, secure digital wallets, and seamless social commerce integration can unlock significant growth in one of the world’s largest e-commerce markets.