Parcel Lockers in Europe 2025: Adoption, Growth, and E-commerce Impact

Parcel lockers are reshaping the last mile in Europe. With networks expanding across the continent and consumer adoption rising, lockers now represent a core component of e-commerce logistics. Growth is strongest in Poland, the Nordics, and Germany, where lockers have become mainstream delivery options. Drivers include convenience, cost savings, and measurable CO₂ reductions.

That's why today we want to take a look at the current status of parcel locker deliveries inside Europe.

What Are Parcel Lockers in E-commerce?

Parcel lockers, also known as automated parcel machines (APMs), are self-service terminals where consumers can collect and return online orders. They are part of the wider out-of-home (OOH) delivery ecosystem, alongside staffed pickup points.

Market Growth and Usage Trends

Out-of-Home Adoption Across Europe

• In 2023, 44% of European e-shoppers selected OOH delivery options, including lockers and pickup points.
  
• Home delivery preference is gradually declining as consumers shift to more flexible and reliable solutions.
  

Rapid Expansion of Locker Networks

• Europe had almost 155,000 parcel lockers by the end of 2023, up 29% year-on-year.
  
• Pickup and drop-off points reached over 349,000 locations.
  

Cross-Border Growth

• Cross-border OOH deliveries increased 43% in 2023.
  
• In Q1 2024, cross-border OOH volumes grew a further 75%, showing strong international momentum.
  

Country Highlights

Poland: A Global Leader

• InPost delivered over one billion parcels in 2024.
  
• Nearly 47,000 lockers in operation.
  
• Lockers are the most popular delivery method among Polish consumers.
  

Germany: Packstation Expansion

• DHL plans to have more than 15,500 Packstations by mid-2025.
  
• The company plans to scale to 30,000 units by 2030.
  
• The growth of carrier-neutral lockers adds competition.
  

Nordics: Strong Locker Penetration

• Lockers are the most popular delivery method in Finland.
  
• More than 150,000 individual locker doors installed.
  

France: Solar-Powered Locker Rollout

• Around 1,000 solar lockers are expected by the end of 2024.
  
• Partnerships add hundreds of new units.
  
• InPost expands with innovative battery-powered lockers.
  

United Kingdom: Growth From a Low Base

• Only about 10% of parcels are delivered via OOH today.
  
• Royal Mail is targeting more than 21,000 access points and over 2,500 lockers.
  

Spain and Italy: Accelerating Networks

• Spain: 4,200+ Correos CityPaq terminals in major cities.
  
• Italy: DHL eCommerce and Poste Italiane JV aiming for 10,000 lockers.
  

Why Consumers Prefer Lockers

Convenience and Accessibility

• 24/7 access.
  
• Located along daily routes.
  
• First-time delivery success is nearly guaranteed.
  

Simplified Returns

• Label-free and code-based returns.
  
• Reduced waiting times compared to staffed locations.
  

Economic and Sustainability Benefits

Lower Delivery Costs

• Last mile represents 60–70% of the total delivery cost.
  
• Lockers consolidate parcels, reducing route time and failed delivery attempts.
  

Improved Reliability

• Failed home delivery attempts can reach 25% in cities.
  
• Lockers virtually eliminate missed deliveries.
  

Reduced CO₂ Emissions

• Dense urban locker networks cut emissions by up to two-thirds.
  
• Studies show reductions of 13–32% across Europe.
  
• Simulations confirm an average 21% reduction compared to home delivery.
  

Strategic Takeaways for Retailers

Highlight Lockers at Checkout

• Position lockers as a main option in Poland, Finland, and Germany.
  
• In lower-adoption markets, promote lockers as faster and more reliable alternatives.
  

Leverage Network Density

• Display nearest lockers in real-time during checkout.
  
• Provide clear service-level information for faster adoption.
  

Build Locker Returns Into Strategy

• Encourage locker-based returns to simplify the customer experience.
  
• Reduce costs during peak return periods.
  

Prepare for Cross-Border Growth

• Integrate locker delivery with local partners in international markets.
  
• Improve first-time success rates for cross-border customers.
  

Outlook to 2030

Locker networks are set for sustained growth. Germany targets 30,000 Packstations, France is deploying solar-powered lockers, and Italy is building a 10,000-unit network. By 2030, lockers are expected to account for a significant share of European e-commerce deliveries, approaching parity with home delivery in key markets.

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Key Highlights Table

Region / Topic	Key Data and Insights
Europe overall	155,000 lockers (+29% in 2023), 44% of e-shoppers use OOH delivery
Cross-border growth	+43% in 2023, +75% in Q1 2024
Poland	1B+ parcels in 2024, 46,977 lockers, and lockers are the top delivery choice
Germany	15,500+ Packstations (2025), goal of 30,000 by 2030
Nordics (Finland)	Lockers are the most popular delivery method, with 150,000+ locker doors
France	1,000 solar lockers planned (2024), strong retail partnerships
UK	~10% parcels via OOH, Royal Mail expanding to 21,000+ points with 2,500+ lockers
Spain	4,200+ Correos CityPaq terminals
Italy	Locker Italia JV targeting 10,000 lockers
Cost savings	Last mile = 60–70% of costs; lockers reduce route time and failed deliveries
Sustainability	Up to two-thirds CO₂ reduction in dense networks; average savings 13–32% across the EU