Salesupply launches MarketplaceCare 365: A cost-effective customer service solution for marketplace sellers

100% compliance with 24-hour response time requirements across 380+ marketplaces

Salesupply, a global provider of ecommerce customer service solutions, has launched MarketplaceCare 365, a cost-effective support service tailored specifically for marketplace sellers. The solution ensures sellers respond to customer inquiries within the timeframes required by the world’s leading marketplaces.

Strict SLAs and rising labor costs challenge marketplace sellers

Online marketplaces such as Amazon, eBay, ASOS, CDiscount, Wayfair, Zalando, and Temu require sellers to provide high-quality customer support—24/7, multilingual, and fast. Meeting these expectations has become increasingly difficult due to rising labor costs and staffing challenges, particularly during peak seasons and holidays.

MarketplaceCare 365 addresses these issues by delivering flexible, high-quality, and multilingual customer service across 380+ marketplaces in over 25 languages.

Key benefits of MarketplaceCare 365

 Guaranteed 100% SLA compliance: Salesupply currently supports over 380 marketplaces with a proven 100% SLA performance

 Year-round availability: Including holidays such as Christmas and New Year’s Eve

 Cost control: Replace fixed overhead with a variable low-cost model

 Optional A-Z claims support: Native-speaking agents can proactively contact customers to resolve and withdraw erroneous A-Z claims in 25+ languages

“Marketplaces demand 24/7, high-quality customer service. Many sellers are forced to manage this with lean teams that cannot scale for peak demand or holiday coverage. MarketplaceCare 365 ensures compliance with marketplace standards while giving sellers the flexibility they need to grow—without inflating their customer service costs,” says Hans Siebum, Managing Director at Salesupply.

MarketplaceCare 365 is available immediately!