Following a recent decision by H&M to limit free shipping, Zalando will now no longer ship ordered products for free as a standard. In Spain, Ireland and the United Kingdom, the company starts requesting fees for the delivery of small packages. One of the reasons that Zalando grew big in the past couple of years was their flexible return policy (free up to 100 days).
Parcel delivery group DPD has partnered with Electric Assisted Vehicles (EAV) to develop a lightweight pedal-assisted, four-wheel e-cargo bike. EAV makes composite parts for the aviation sector and race car companies such as Aston Martin. DPD plans to start delivering parcels to consumers with the e-cargo bikes in July later this year. Last week, DPD and EAV shared the news
Recently published research by ParcelLab shows that the largest online retailers in the United Kingdom are not actively communicating with shoppers during the delivery period. Only four of the 100 largest UK retailers in the country provide customers with personalised information about their order status. 27 out of 100 do not communicate at all during delivery. In the
The UK online fashion retailer Asos is done with customers who turn out to be serial returners. The company does not want customers who purchase clothing, wear it and then return them. Next to this, they are threatening to deactivate the accounts of customers who order and return many more items than ‘the most loyal Asos customer would’ as well. Wearing and returning is a
Primark and Disney collaborate to bring a new retail experiment to Primark’s new brick-and-mortar shop in Birmingham. It will feature the Disney cafe and offer customers the city’s typical street food. The retailer is determined to attract shoppers to the physical shop and traditional retail, without having to rely on online sales. The introduction of the new engaging features