Automatisation in e-commerce is a very important and frequently discussed topic and, with the increasing implementation of chatbots, the way we interact with customers has changed drastically. Applying automatisation to customer service in this field is very interesting because it helps your audience get what they need in an immediate and effective way without the involvement
Cdiscount unveils its new B2B strategy
Building on its expertise, as a French leader in e-commerce, Cdiscount announces a new phase in its development. The marketplace is launching a new strategic B2B activity. A complete marketplace solution (technology, products, logistics) to enable distributors, both physical and pure-players, to launch and accelerate their e-commerce activities. This major move reinforces the
E-commerce grew by 46% in 2020
E-commerce sales grew by 46% in 2020, compared to the previous year - the strongest increase since 2008. Within that, online food sales saw the greatest increase, growing by 79.3%, according to Office for National Statistics. Overall retail sales fell by 1.9% However, overall retail sales, across all channels, fell by 1.9%, by volume. As COVID-19 restrictions kept
Why your live chat needs visual support to offer outstanding customer service
Offering excellent customer service is mandatory in every business. Despite the product or service you sell in your e-commerce business, despite how much you optimize the UX of your web, and despite how clear your shipping and return policies are written, there will always be a user that needs help. Offering personalized assistance translates to increased sales and trust
COVID-19 impact on e-commerce
COVID-19 demanded a lot of changes in the way people live their daily lives. One of the most extreme measurements introduced is the lockdown. It spread to the global level in 2020. People were not able to visit physical stores. Therefore, they switched to online shopping. In fact, 7 out of 10 shoppers said that they started to buy more online than they usually do because of the