Zalando is planning a pilot for reusable packaging. The goal of this is to make the shipping of its packages even more sustainable. The customer can return the packaging (e.g. carton box, plastic bag) to Zalando so they can use it again for other deliveries. Zalando says that packaging is an important part of the company’s vision to become the leading platform for
Free delivery doesn’t increase return volume
Online retailers who offer free delivery do not experience an increase in returns. Although many consumers often don’t pay for a delivery, free delivery is almost never the reason for returning purchases. Whistl concluded this after a study in which they looked at the parcel return behaviour of UK-based online shoppers. Approximately 60% of respondents did not pay for
Farfetch gives designer bags second life
Luxury marketplace Farfetch has introduced Farfetch Second Life: an initiative to give designer bags a second life. Customers can exchange their beloved handbags for credit. You can use this credit for a discount on future purchases on the online fashion shop. With sustainability being an increasingly important topic in fashion, the retailer couldn't have chosen a better
Lidl starts selling groceries online in Spain
Lidl recently started selling its groceries online in Spain. For now, the delivery of fresh foods is only available in Madrid. To get the products to customers’ homes, Lidl is teaming up with online food platform Lola Market. This collaboration made it possible for the supermarket to officially launch its online sale of food and fresh products in Spain. The prices of the
Zalando starts 2019 with strong growth
In the first quarter of 2019, Zalando successfully expanded its customer reach. The number of active customers increased by 14.1% to 27.2 million and site visits increased by 29.5% to 924 million. Customers ordered more frequently and customer satisfaction is higher than ever before. Introducing Zalando Plus The popular fashion platform plans to further strengthen this