According to ParcelLab, online retailers in Germany should better inform their customers about the status of their online purchase. The study showed that one in four German e-commerce companies only send a single mail after checkout. ParcelLab says these numbers are especially problematic in current times of uncertainty. Room for improvement In 2018, ParcelLab published
Cross-border expansion in Europe is becoming more difficult
The very essence of the European Union is the borderless trade of goods and services. It has been built upon free movement of goods, services, capital, and labour between EU-countries. This objective is also what lies at a Digital Single Market. This concept has become more important than ever because of the continued upward trend in e-commerce. However, over half of online
Coolblue expands to Germany
Coolblue, founded in 1999 in the Netherlands, announced it has sold its first product to a customer in Germany. This was the official start of the expansion of Coolblue to Germany. The Dutch omnichannel retailer has set the first steps to expand. In the Düsseldorf area, the retailer starts with its own delivery network, installation service, bike couriers and physical stores.
E-commerce Europe: €717 billion in 2020
At the end of 2020, the e-commerce in Europe is expected to be worth €717 billion, according to RetailX. This ultimately means an increase of 12.7% compared to last year. However, this growth is somewhat lower than the 14.2% increase of the European e-commerce in 2019. The COVID-19 outbreak could have led to a run on online shopping across Europe. However, the full impact
Sustainability is changing consumer preferences
According to Capgemini, 79% of consumers say that they are changing their purchase preferences and behavior based on sustainability. COVID-19 has increased consumer awareness and commitment to buying sustainably. 67% say that they will be more cautious about the scarcity of natural resources due to the crisis. Meanwhile 65% say that they will be more mindful about the impact of