According to parcelLab and YouGov, 71% of online shoppers in Germany prefer to choose which logistics company sends their online order. The most important reason for this is because it enables the consumer to influence the delivery reliability. Another important reason for being able to choose the logistics company handling the delivery, is that customers can choose a
For almost a third of all German online shoppers, purchase on account is the most popular payment method. In 2019, a total of 32.8% of all payments were made through purchase on account in Germany, according to EHI Retail Institute. Most popular payment methods The purchase on account ranks first among the most popular payment methods in online payments in Germany, with
According to a survey conducted by Retail System Research (RSR), more than half of consumers said they leave when they are frustrated with slow-loading e-commerce sites. Therefore, they are more likely to buy from a similar retailer. However, some brands score high marks for speed, while others prep for the influx of shoppers this coming holiday season. As soon as physical
The COVID-19 crisis has led to a huge spike in the number of online purchases. This has changed e-commerce forever. The growth of e-commerce has accelerated due to the COVID-19 crisis and the number of online sales has gone sky-high. Consumer spending in non-food increased by 56% in the Netherlands and supermarkets even had to contend with "empty shelves" in their web shops.
Last month, shoppers continued to shop online, with e-commerce surging at a pace that slowed only slightly as shops reopened. However, the figures suggest while online sales took off, in-store non-food sales were down by more than a quarter compared to last year. According to the latest BRC-KPMG Retail Sales Monitor, the overall retail sales grew by 3.2% in total, compared to