Both online and brick-and-mortar consumers will be entitled to equal remedies in case they purchase faulty products. This is what new European guidelines agreed on last Tuesday. The new directive on the sale of goods aims to ensure a high level of consumer protection throughout the European Union. Its purpose is to create legal certainty for businesses wishing to sell their
Improving data quality is key to reduce returns in 2020
Returns are a bit like death and taxes – there’s no chance of avoiding them. While they occur due to a multitude of factors, many outside the retailer’s control, there is an area of returns that retailers, large or small, can sometimes overlook and can control. That is the issue of ‘return to sender’, which is caused by poor quality customer data - particularly address
The time for IoT and mobility solutions is now!
Mobile technology is perceived as the most effective way to provide a faster shopping experience by 67,3% of consumers in four key markets. This is concluded from research performed by SOTI. The four key markets are the United Kingdom, United States, Germany and Sweden. SOTI surveyed 4.000 respondents amongst these countries, also finding that 76% of consumers want
Black Friday Cybersecurity for Retailers
Once just an American tradition, Black Friday sales have quickly spread across the world as retailers attempt to take advantage of the holiday season to shift high-value stock and build on their customer base before the Christmas rush. While the Americans climb over each other to get the best deal in stores, most retailers in Europe provide their best deals through their online
Invisible payments to take the stage as the new commerce norm
Payvision released a new ebook exploring the future of commerce payments. The research looks into how the next generation of payments is reinventing the shopping experience, giving merchants clear insight into key strategic retail trends. The future of payments is instant and invisible, triggered by the needs and demands of today’s modern consumers: millennials and Gen Z. By